1. GENERAL PROVISIONS
1.1. These Terms of Use (the "Terms") govern access to and use of the website at www.play2winapp.com (the "Website") and the online game services provided through it (the "Game").
1.2. The Website and the Game belong to and are operated by the private capital company under the name "PLAY 2 WIN COMPETITIONS I.K.E.", trading as "P2W" (the "Company"), with registered office in the Municipality of Agios Dimitrios, Attica, Greece.
1.3. The Company is the service provider and holder of all rights of operation, management and commercial exploitation of the Website and the Game.
2. ACCEPTANCE OF TERMS
2.1. By accessing, browsing or using the Website and/or participating in the Game, the user declares that they have read, understood and unreservedly accept these Terms.
2.2. If the user does not fully or partially accept the Terms, they must immediately stop using the Website and the services.
2.3. Continued use after amendments to the Terms constitutes unreserved acceptance of the then-current version.
2.4. The provision of the Company's services is subject to acceptance of these Terms and, where required, to the completion of account registration or activation procedures under the Game's rules. To the extent permitted by applicable law and based on objective criteria of security, compliance or prevention of abusive behavior, the Company reserves the right to reject an application to create an account or to participate, unless mandatory law or consumer-protection rules require otherwise.
3. AMENDMENT OF TERMS AND SERVICES
3.1. The Company reserves the right to modify, update, suspend or discontinue, temporarily or permanently, all or part of the Website or the Game, and these Terms, at any time and without prior notice.
3.2. The user is responsible for periodically checking for changes.
4. DESCRIPTION OF THE SERVICE
4.1. The Game is a free online skill-based entertainment service in which users participate for the purpose of scoring, ranking and/or being selected as winners under the game rules set by the Company.
4.2. The Game is not a game of chance, lottery or betting, does not rely on random events for the award of prizes and does not require payment of a fee for basic participation. Prizes are awarded based on predetermined performance and skill criteria.
4.3. Any optional payments relate exclusively to user-experience enhancement features or ad removal and do not affect the probability of winning.
4.4. The Company does not guarantee any financial benefit or value from participation in the Game, and participation must not be considered an investment or a means of earning income.
4.5. The Company declares that the Game does not fall under the regulation of games of chance and does not require a gambling licence under applicable law, as it is based exclusively on skill.
5. REGISTRATION – USER ACCOUNT
5.1. Participation in the Game may require the creation of an account.
5.2. The user must provide true, accurate and complete information and keep it up to date.
5.3. The Company reserves the right to suspend or delete accounts containing false, misleading or incomplete information.
5.4. Use of an account is strictly personal and sharing it with third parties is prohibited.
5.5. The user may at any time request deletion of their account and cessation of use of the services. Deletion is carried out within a reasonable period, subject to any legal obligations to retain data for evidentiary or regulatory purposes. Upon deletion, the user loses access to history, scores or benefits linked to the account, unless the Game rules state otherwise.
6. CONDITIONS OF PARTICIPATION
6.1. Participation in the Game is open to individuals of any age. Minors take part with the consent of a parent or legal guardian; any prize won by a minor is awarded to their parent or legal guardian.
6.2. The Company reserves the right to verify the age of participants.
7. INTELLECTUAL PROPERTY RIGHTS
7.1. All content on the Website (logos, texts, graphics, software, data, game structure) is the intellectual and industrial property of the Company or third-party rightsholders.
7.2. Any copying, reproduction, modification or commercial exploitation without the Company's prior written permission is prohibited.
7.3. If the user submits, sends or otherwise creates content in the course of using the Website or the Game, they grant the Company a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, display and adapt that content exclusively for the operation, promotion and improvement of the services. The user declares that they hold all rights necessary in the content submitted.
8. USER CONDUCT
8.1. Users must use the Website and the Game in accordance with the law, good morals and these Terms.
8.2. It is expressly prohibited to attempt to breach security systems, to use automated tools (bots, scripts), to create multiple accounts for abusive purposes, to harass other users, or to disrupt the operation of the Game.
9. LIMITATION OF LIABILITY
9.1. The Company makes reasonable efforts to ensure the proper operation of the Website, without guaranteeing uninterrupted or error-free operation.
9.2. The Company is not liable for technical malfunctions or interruptions, data loss caused by external factors, damage arising from use of or inability to use the service, or third-party content or external links.
10. ADVERTISING – THIRD-PARTY PROVIDERS
10.1. The Website may display advertising through third-party providers.
10.2. Such providers may use analytics technologies and cookies subject to the user's consent.
11. PERSONAL DATA
11.1. Personal data processing is governed by the Company's Privacy Policy, which forms an integral part of these Terms.
11.2. The Company acts as data controller and complies with the General Data Protection Regulation and applicable Greek law.
11.3. The Company's Privacy Policy forms an integral and interpretative part of these Terms and prevails on any matter of personal data processing.
12. PRIZE PROGRAMME
12.1. The Company may organise reward programmes or prize distributions related to the Game.
12.2. Participation in any prize programme is free unless expressly stated otherwise, is not a game of chance or betting, and is based on objective or predetermined criteria (e.g. score, performance, ranking or completion of missions).
12.3. Winners are selected on the basis of the game's systemic rules, technical performance data and integrity checks.
12.4. Prizes are awarded to participants who meet the ranking criteria and who have been verified as eligible. Award may be conditional on identity verification and compliance with the Terms. The Company may refuse to award a prize if the Terms have been breached or abusive behaviour is detected.
12.5. Prizes are personal, non-transferable and not exchangeable for cash, unless expressly stated otherwise. The Company may replace a prize with another of equal or greater value if the original is unavailable, without lowering overall value. Any tax obligations related to the award are borne by the winner in accordance with applicable law.
12.6. The Company is not liable for any inability to contact a winner, incorrect entry details, or delays due to external factors. The winner must claim the prize within the reasonable period set out in the applicable programme or, failing that, within thirty (30) days of the announcement. If not claimed within that period, the right to the prize may be cancelled and awarded to the next eligible participant or retained by the Company.
12.7. The rules for calculating scores, ranking and awarding prizes are set in advance and made available to users through the Website. Any changes will not apply retroactively to the detriment of participations that have already been completed, unless strictly necessary for reasons of security, fraud prevention or legal/regulatory compliance.
12.8. The process for selecting winners and awarding prizes is conducted in a manner that safeguards the transparency, integrity and verifiability of the results, and may be subject to internal or independent audits. The Company reserves the right to extend prize-claim deadlines for reasonable operational or compliance reasons.
12.9. The competition and prize programmes are not sponsored, endorsed, administered by or in any way associated with Apple Inc. or Google LLC. Participants provide their information and entries solely to PLAY 2 WIN COMPETITIONS I.K.E. and not to Apple or Google. Apple and Google bear no responsibility with regard to the organisation, running or awarding of the prizes.
13. PAYMENTS
13.1. Any payments relate exclusively to optional services (e.g. ad removal, premium features) and are not a condition of participating or winning.
13.2. Transactions are carried out through certified payment providers.
14. SECURITY – ABUSE
14.1. The Company implements appropriate technical and organisational security measures to protect its systems and data.
14.2. If a breach or abusive behaviour is suspected, the Company may immediately suspend access.
15. CANCELLATION – EXCLUSION OF USERS
15.1. The Company may exclude users for breach of the Terms, for fraudulent or abusive behaviour, or for attempting to manipulate results. Exclusion or suspension measures are applied proportionately, taking into account the seriousness of the breach and, where feasible, providing reasonable prior notice.
16. LOSS OF RIGHTS – OBJECTIONS
16.1. Participation in any prize programme, competition or reward mechanism of the Company is strictly conditional on full compliance by the user with these Terms, the Game rules and the system's technical operating specifications.
16.2. Any deviation, breach or circumvention of the rules may lead, after a reasonable and documented assessment based on systemic and technical data, to loss of entitlement to a prize, reward or other benefit. The user has the right to request a review through the Company's support process.
16.3. It is expressly agreed that: (a) to the maximum extent permitted by applicable law, the user waives any right to object to, dispute or challenge the Company's decision on the validity of a participation or prize award; (b) the Company's judgment as to compliance with the rules is binding on the Company for internal-control purposes, subject to mandatory provisions of law and the user's right to judicial protection.
16.4. The Company retains full discretion to exclude participants without notice if it suspects a breach of the Terms or abusive behaviour.
17. CANCELLATION – FORFEITURE OF RIGHTS
17.1. The Company implements reasonable technical and organisational measures to prevent and detect abusive or fraudulent behaviour, including, indicatively, automated analysis tools, system controls and usage-pattern evaluation.
17.2. If it is reasonably likely that automated tools (bots, scripts) have been used, that multiple accounts have been created in breach of the Terms, that results or technical faults have been manipulated, or that an attempt has been made to interfere with the operation of the Game, the Company may take temporary or permanent measures such as: (a) temporary suspension of participation; (b) investigation of the incident; (c) exclusion from the Game; (d) cancellation of participation in a prize programme.
17.3. Before final measures are taken, where technically and practically feasible, the user may be informed and given the opportunity to provide explanations or evidence.
17.4. All measures are applied with respect for the principle of proportionality and only to the extent necessary to protect the security and integrity of the service.
18. LIMITATION OF LIABILITY
18.1. The Company makes reasonable efforts to ensure the continuous and secure operation of the Website and the Game, without guaranteeing uninterrupted or error-free operation.
18.2. To the maximum extent permitted by applicable law, the Company is not liable for indirect or consequential losses, such as loss of data or interruption of service, arising from use of the Website or from technical malfunctions, unless caused by the Company's wilful misconduct or gross negligence.
18.3. The Company's liability is limited to the compensation of direct and proven damage arising from breach of its obligations and, where permitted, does not exceed the amount paid by the user for optional services during the last twelve (12) months.
18.4. The above limitations do not affect rights that cannot be limited or excluded by law, in particular consumer rights.
18.5. The user acknowledges that use of the Website is at their own risk.
19. EXCLUSION OF LIABILITY
19.1. The Company is not liable for events of force majeure, including, indicatively, large-scale cyberattacks, network outages, natural disasters, government restrictions or other events outside its reasonable control.
20. NO WAIVER
20.1. Failure or delay by the Company to exercise its rights does not constitute a waiver of those rights.
20.2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain fully in force.
20.3. Nothing in these Terms is intended to limit or exclude the rights granted to the user as a consumer by mandatory provisions of applicable law, including EU and Greek consumer-protection legislation. In case of conflict, mandatory provisions of law prevail.
21. FINAL PROVISIONS
21.1. This constitutes the entire services agreement between the Company and the user and binds only them. In the event of a dispute between users or third parties and the Company arising from this agreement, the parties will endeavour to reach an amicable settlement. The user may resort to the competent alternative dispute resolution bodies for consumers, where provided by applicable law. Otherwise, the courts of Athens shall have jurisdiction and Greek law shall apply.
21.2. Users accept that the Company has the exclusive right to discontinue their use of its services and access to the Website's content if it believes they have breached the Terms of Use or behaved inappropriately.
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